Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204621 | East Lothian Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201204690 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | August 2013 |
| 201204715 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204786 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204822 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204932 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201205147 | Business Stream | complaints handling | No decision reached | August 2013 |
| 201205152 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, recommendations | August 2013 |
| 201205188 | The City of Edinburgh Council | communication staff attitude and confidentiality | Upheld, recommendations | August 2013 |