Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202187 A Pharmacy in the Highland NHS Board area policy/administration Some upheld, recommendations February 2013
201202296 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations February 2013
201202313 NHS National Services Scotland communication; staff attitude; dignity; confidentiality Some upheld, action taken by body to remedy, no recommendations February 2013
201202342 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations February 2013
201202343 Lanarkshire NHS Board communication; staff attitude; dignity; confidentiality Not upheld, action taken by body to remedy, no recommendations February 2013
201202544 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202728 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202733 Business Stream Ltd meter reading Some upheld, action taken by body to remedy, no recommendations February 2013
201202768 The City of Edinburgh Council planning; policy/administration Not upheld, no recommendations February 2013
201202867 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013