Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201889 | Glasgow City Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201201976 | University of St Andrews | plagiarism and intellectual property | Not upheld, recommendations | January 2013 |
| 201202013 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | January 2013 |
| 201202015 | Business Stream Ltd | policy/administration | Not upheld, no recommendations | January 2013 |
| 201202149 | Argyll Community Housing Association | estate management | Not upheld, no recommendations | January 2013 |
| 201202175 | A Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201202220 | The Highland Council | traffic regulation and management | Some upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202262 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202272 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202444 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |