Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201002566 | Comhairle nan Eilean Siar | policy/administration | Some upheld, recommendations | May 2012 |
| 201002813 | Grampian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201002883 | Aberdeenshire Council | social work | Not upheld, no recommendations | May 2012 |
| 201003119 | Clackmannanshire Council | council information to Scottish Parliament | Not upheld, no recommendations | May 2012 |
| 201003180 | Glasgow City Council | housing benefit and council tax benefit | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201003730 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201003881 | South Lanarkshire Council | secondary school | Some upheld, no recommendations | May 2012 |
| 201003961 | Scottish Borders Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |
| 201004546 | Glasgow City Council | care in the community; complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2012 |
| 201004909 | Scottish Borders Council | planning, permission, enforcement | Some upheld, recommendations | May 2012 |