Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805190 Lothian NHS Board complaints handling Upheld, recommendations October 2020
201806255 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201806642 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2020
201806908 East Lothian Council child services and family support Upheld, recommendations October 2020
201808030 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201808182 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201808821 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201809055 Glasgow City Health and Social Care Partnership care in the community Not upheld, no recommendations October 2020
201810045 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201810303 University of Dundee special needs - assessment and provision Some upheld, recommendations October 2020