Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802780 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802902 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802964 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201803230 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201803735 | North Lanarkshire Council | handling of application (complaints by opponents) | Upheld, recommendations | October 2019 |
| 201804105 | North Lanarkshire Council | primary school | Not upheld, no recommendations | October 2019 |
| 201804250 | University of St Andrews | complaints handling | Not upheld, no recommendations | October 2019 |
| 201804377 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201804499 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2019 |
| 201804660 | Clackmannanshire Council | child services and family support | Upheld, recommendations | October 2019 |