Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801685 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201801842 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201801849 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2019 |
| 201801864 | North Lanarkshire Council | estate management / open spaces / environment work | Upheld, recommendations | September 2019 |
| 201801984 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201802026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201802036 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201802629 | Business Stream | incorrect billing | Upheld, recommendations | September 2019 |
| 201802716 | Fife Council | primary school | Some upheld, recommendations | September 2019 |
| 201802737 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2019 |