Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708155 | An NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | July 2019 |
| 201708448 | North Lanarkshire Health and Social Care Partnership | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | July 2019 |
| 201708489 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201709295 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201800545 | South Lanarkshire Health and Social Care Partnership | child services and family support | Not upheld, no recommendations | July 2019 |
| 201800742 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201800796 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2019 |
| 201800911 | North Lanarkshire Council | child services and family support | Upheld, recommendations | July 2019 |
| 201801306 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201801701 | Clear Business Water | incorrect billing | Upheld, recommendations | July 2019 |