Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802028 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802058 | University of the West of Scotland | academic appeal / exam results / degree classification | Some upheld, recommendations | July 2019 |
| 201802084 | Queen Margaret University | welfare | Upheld, recommendations | July 2019 |
| 201802088 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802130 | Argyll and Bute Council | noise pollution | Upheld, recommendations | July 2019 |
| 201802287 | Revenue Scotland | handling of application | Upheld, recommendations | July 2019 |
| 201802493 | The City of Edinburgh Council | adoption procedures | Some upheld, no recommendations | July 2019 |
| 201802500 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201802802 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201802881 | Clear Business Water | incorrect billing | Some upheld, recommendations | July 2019 |