Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802999 | An NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | July 2019 |
| 201803102 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | July 2019 |
| 201803175 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Some upheld, recommendations | July 2019 |
| 201803663 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201803829 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804281 | A Medical Practice in an NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201804659 | A Dentist in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804942 | Inverclyde Council | parking | Not upheld, no recommendations | July 2019 |
| 201805111 | Perth and Kinross Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2019 |
| 201805252 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |