Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706971 | Scottish Prison Service | personal property | Upheld, recommendations | June 2019 |
| 201707234 | East Lothian Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | June 2019 |
| 201707447 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | June 2019 |
| 201708139 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201708315 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201709192 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201800108 | Borders NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | June 2019 |
| 201800817 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2019 |
| 201800839 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801126 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |