Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807147 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807926 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | June 2019 |
| 201807981 | Fife Health and Social Care Partnership | nurses / nursing care | Not upheld, no recommendations | June 2019 |
| 201808445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201808779 | South Ayrshire Council | policy / administration | Some upheld, recommendations | June 2019 |
| 201809490 | Scottish Prison Service | bullying / victimisation | Resolved, no recommendations | June 2019 |
| 201608499 | Clear Business Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201705936 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201706201 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201706213 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |