Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806118 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201806707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2019 |
| 201700144 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2019 |
| 201700711 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201701267 | Lothian NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2019 |
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
| 201703748 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2019 |
| 201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 |
| 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |