Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802288 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201604293 | An NHS Board area | policy / administration | Some upheld, recommendations | September 2018 |
| 201604294 | A Medical Practice in an NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2018 |
| 201605709 | NHS National Services Scotland | policy / administration | Some upheld, recommendations | September 2018 |
| 201607509 | A Medical Practice in the Highland NHS Board area | policy / administration | Not duly made or withdrawn, no recommendations | September 2018 |
| 201700707 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201700731 | Loch Lomond and The Trossachs National Park Authority | policy / administration | Not upheld, no recommendations | September 2018 |
| 201700875 | Shetland Islands Council | school transport | Upheld, recommendations | September 2018 |
| 201700906 | Glasgow City Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | September 2018 |
| 201701009 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |