Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701066 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201701240 University of the West of Scotland policy / administration Not upheld, no recommendations September 2018
201701958 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2018
201702066 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201702374 Glasgow Caledonian University complaints handling Not upheld, no recommendations September 2018
201702378 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201702496 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201702616 Dumfries and Galloway Council policy / administration Upheld, recommendations September 2018
201702665 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201702769 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018