Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406714 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2016 |
| 201407051 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | May 2016 |
| 201407063 | Grampian NHS Board | policy / administration | Not upheld, recommendations | May 2016 |
| 201407064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201407150 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201407287 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201407490 | Ayrshire College | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201407589 | University of Edinburgh | policy/administration | Some upheld, recommendations | May 2016 |
| 201407697 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201407749 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2016 |