Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504465 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504475 | University of Edinburgh | policy/administration | Not upheld, no recommendations | May 2016 |
| 201504595 | The City of Edinburgh Council | council tax | Some upheld, recommendations | May 2016 |
| 201504628 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201504724 | Scottish Prison Service | visits | Not upheld, recommendations | May 2016 |
| 201504847 | A Medical Practice in the Tayside NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |
| 201504898 | Glasgow City Council | council tax | Upheld, recommendations | May 2016 |
| 201504921 | Aberdeen City Council | claims for damage, injury, loss | Upheld, recommendations | May 2016 |
| 201505033 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | May 2016 |
| 201505278 | Scottish Qualifications Authority | handling of application | Not upheld, no recommendations | May 2016 |