Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405825 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201405859 Aberdeen City Council secondary school Some upheld, recommendations February 2016
201405861 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201405881 The City of Edinburgh Council statutory notices Some upheld, recommendations February 2016
201405973 Scottish Natural Heritage policy/administration Some upheld, no recommendations February 2016
201406036 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2016
201406227 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations February 2016
201406308 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201406355 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations February 2016
201406428 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016