Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400666 | Borders NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | January 2015 |
| 201400711 | Crown Office and Procurator Fiscal Service | policy/administration | Not upheld, no recommendations | January 2015 |
| 201400778 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2015 |
| 201400922 | Orkney NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401055 | Angus Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | January 2015 |
| 201401077 | The City of Edinburgh Council | civic amenity/waste | Not upheld, no recommendations | January 2015 |
| 201401102 | East Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201401159 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2015 |
| 201401187 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401236 | Glasgow City Council | council tax | Some upheld, recommendations | January 2015 |