Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204938 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2014 |
| 201205004 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | February 2014 |
| 201205210 | South Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | February 2014 |
| 201205278 | Business Stream | policy/administration | Some upheld, recommendations | February 2014 |
| 201205286 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201205324 | Business Stream | leakage | Not upheld, no recommendations | February 2014 |
| 201205327 | Dumfries and Galloway NHS Board | complaints handling | Some upheld, recommendations | February 2014 |
| 201205328 | A Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | February 2014 |
| 201300085 | A College | admissions | Upheld, recommendations | February 2014 |
| 201300224 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |