Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301487 Business Stream charging method / calculation Some upheld, recommendations February 2014
201301491 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201301604 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201301614 Fife Council child services and family support Upheld, recommendations February 2014
201301666 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, recommendations February 2014
201301712 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201301781 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations February 2014
201301796 Scottish Ambulance Service communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, recommendations February 2014
201301844 Business Stream charging method / calculation Upheld, recommendations February 2014
201301999 Business Stream policy/administration Resolved, action taken by body to remedy February 2014