Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204111 | Fife NHS Board | complaints handling | Upheld, no recommendations | November 2013 |
| 201204143 | Tayside NHS Board | clinical treatment / diagnosis | November 2013 | |
| 201204594 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201204615 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2013 |
| 201204636 | Business Stream | meter reading | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201204665 | East Lothian Council | home helps, concessions, grants, charges for services | Not upheld, no recommendations | November 2013 |
| 201204717 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204821 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2013 |
| 201204897 | Business Stream | debt recovery / payment fees | Upheld, recommendations | November 2013 |
| 201204936 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |