Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301562 Scottish Prison Service progression Not upheld, no recommendations November 2013
201301815 Falkirk Council handling of application (complaints by opponents) Not upheld, no recommendations November 2013
201301838 Scottish Prison Service earnings Not upheld, no recommendations November 2013
201102422 The City of Edinburgh Council applications, allocations, transfers and exchanges Some upheld, recommendations October 2013
201103447 The City of Edinburgh Council council tax Some upheld, no recommendations October 2013
201104141 Business Stream incorrect billing Upheld, recommendations October 2013
201200342 North Ayrshire Council handling of application (complaints by opponents) Not upheld, no recommendations October 2013
201200564 Business Stream meter reading Some upheld, recommendations October 2013
201200698 Mental Welfare Commission for Scotland policy/administration Upheld, no recommendations October 2013
201201945 A Council primary school Some upheld, no recommendations October 2013