Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |
| 201200889 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201200935 | Lanarkshire NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | July 2013 |
| 201201225 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |
| 201201251 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201201276 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201201423 | Maryhill Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | July 2013 |
| 201201435 | A Council | primary school | Some upheld, recommendations | July 2013 |
| 201201524 | Scottish Borders Housing Association Ltd | complaints handling | Upheld, recommendations | July 2013 |
| 201201885 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |