Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101683 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102379 | City of Glasgow College | complaints handling | Some upheld, recommendations | June 2013 |
| 201102927 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102968 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201105269 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2013 |
| 201105521 | Falkirk Council | repairs and maintenance | Upheld, recommendations | June 2013 |
| 201200030 | North Lanarkshire Council | control of pollution | Some upheld, recommendations | June 2013 |
| 201200172 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201200180 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201200183 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |