Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202594 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202596 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |
| 201202606 | Scottish Water | complaints handling | No decision reached | June 2013 |
| 201202611 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201202663 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202677 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202914 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203053 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | June 2013 |
| 201203096 | Tayside NHS Board | clinical treatment / diagnosis | No decision reached | June 2013 |
| 201203100 | Business Stream | incorrect billing | Some upheld, recommendations | June 2013 |