Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203319 Business Stream meter reading Some upheld, recommendations June 2013
201203348 Scottish Prison Service staff treatment Upheld, recommendations June 2013
201203390 East Lothian Council policy/administration Not upheld, no recommendations June 2013
201203392 Business Stream charging method / calculation June 2013
201203653 Highlands and Islands Enterprise policy/administration Not upheld, no recommendations June 2013
201203679 A Medical Practice in the Highland NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, recommendations June 2013
201203825 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203839 Business Stream policy/administration Not upheld, no recommendations June 2013
201204106 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2013