Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204045 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201204046 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201204088 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | May 2013 |
| 201204147 | Oak Tree Housing Association Ltd | estate management, open space & environment work | Not upheld, no recommendations | May 2013 |
| 201204151 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2013 |
| 201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201204423 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 |
| 201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 |