Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201102397 Dumfries and Galloway NHS Board complaints handling Some upheld, recommendations November 2012
201102465 The Highland Council policy/administration Not upheld, no recommendations November 2012
201102965 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations November 2012
201103056 Aberdeenshire Council estate management, open space & environment work Not upheld, no recommendations November 2012
201103142 Hebridean Housing Partnership Ltd repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations November 2012
201103423 Scottish Prison Service personal property Upheld, action taken by body to remedy, recommendations November 2012
201103490 The City of Edinburgh Council policy/administration Not upheld, recommendations November 2012
201103618 Fife Council complaints handling Some upheld, action taken by body to remedy, no recommendations November 2012
201103642 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2012