Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201551 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201201577 | Renfrewshire Council | licensing - other | Not upheld, no recommendations | November 2012 |
| 201201596 | Scottish Prison Service | earnings | Not upheld, no recommendations | November 2012 |
| 201201814 | Scottish Prison Service | work (in prison) | No decision reached | November 2012 |
| 201202059 | Forth Valley NHS Board | complaints handling | No decision reached | November 2012 |
| 201202153 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201202531 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201002396 | A Council | policy/administration | Upheld, recommendations | October 2012 |
| 201002747 | The Golden Jubilee National Hospital | clinical treatment; diagnosis | Not upheld, recommendations | October 2012 |
| 201002995 | University of Dundee | academic appeal/exam results/degree classification | Some upheld, recommendations | October 2012 |