Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104981 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | October 2012 |
| 201105126 | South Lanarkshire Council | capital works, renovation, central heating, double glazing, etc | No decision reached | October 2012 |
| 201105182 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201105354 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2012 |
| 201200022 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | October 2012 |
| 201200184 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | October 2012 |
| 201200239 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | October 2012 |
| 201200246 | Argyll Community Housing Association | improvements and alterations | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200440 | Scottish Prison Service | personal property | Upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200442 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |