Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105352 A Medical Practice in the Borders NHS Board area appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2012
201003315 Greater Glasgow and Clyde NHS Board policy/administration; complaints handling Upheld, recommendations September 2012
201100106 Glasgow City Council finance - rent Not upheld, no recommendations September 2012
201101332 Greater Glasgow and Clyde NHS Board - Acute Services Division policy/administration Upheld, recommendations September 2012
201101431 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201101545 Edinburgh Napier University complaints handling Some upheld, recommendations September 2012
201101712 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201102036 North Lanarkshire Council policy / administration; handling of planning application Upheld, action taken by body to remedy, recommendations September 2012
201102045 Dumfries and Galloway Council kennels Some upheld, recommendations September 2012
201102116 Scottish Water damage caused / compensation Not upheld, no recommendations September 2012