Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 |
| 201102475 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102523 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2012 |
| 201102588 | West Lothian Council | building warrants: certificates of completion/habitation | Not upheld, no recommendations | September 2012 |
| 201102605 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201102824 | Fyne Homes | terminations | Not upheld, no recommendations | September 2012 |
| 201102859 | North Lanarkshire Council | complaints handling | Some upheld, recommendations | September 2012 |
| 201102909 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 |
| 201103035 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | September 2012 |
| 201103075 | West Lothian Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |