Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101206 Lochaber Housing Association Ltd improvements and alterations Some upheld, no recommendations August 2012
201101319 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations August 2012
201101443 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101555 The Moray Council building warrants: certificates of completion/habitation Some upheld, recommendations August 2012
201101570 Falkirk Council policy/administration Some upheld, no recommendations August 2012
201102101 Fife Council handling of application (complaints by applicants) Some upheld, recommendations August 2012
201102273 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations August 2012
201102381 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2012
201102414 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2012
201102615 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, no recommendations August 2012