Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102688 The City of Edinburgh Council common repairs to former council houses Some upheld, recommendations February 2012
201102802 Scottish Prison Service access to medical care/treatment Not upheld, no recommendations February 2012
201102987 University of Strathclyde complaints handling Not upheld, no recommendations February 2012
201103001 Scottish Prison Service personal property Not upheld, no recommendations February 2012
200903567 A Medical Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2012
201001288 Grampian NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201001305 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201001775 Stirling Council Continuing care No decision reached January 2012
201002232 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201003016 Dumfries and Galloway Council Complaints handling (incl Social Work complaints procedures) Some upheld, action taken by body to remedy, no recommendations January 2012