| 201102534           | 
                                                                                        East Renfrewshire Council           | 
                                                                                        maintenance and repair of roads           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102594           | 
                                                                                        West Dunbartonshire Council           | 
                                                                                        conservation areas, listed buildings, tree preservation orders           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201102610           | 
                                                                                        Lothian NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103411           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103531           | 
                                                                                        Fife Council           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103537           | 
                                                                                        Business Stream Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103772           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103775           | 
                                                                                        Wellhouse Housing Association Ltd           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103843           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201103955           | 
                                                                                        A Dental Practice in the Ayrshire and Arran NHS Board area           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2012           |