| 201104029           | 
                                                                                        Fife Council           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104127           | 
                                                                                        Scottish Water           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104145           | 
                                                                                        Tayside NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104344           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104351           | 
                                                                                        Orkney Housing Association Ltd           | 
                                                                                        shared ownership           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104353           | 
                                                                                        The Golden Jubilee National Hospital           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104364           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104437           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104450           | 
                                                                                        Falkirk Council           | 
                                                                                        common repairs to former council houses           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        October 2012           | 
              
          
                                                                                        | 201104452           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - internal           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2012           |