| 201101332           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201101431           | 
                                                                                        The Highland Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201101545           | 
                                                                                        Edinburgh Napier University           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201101712           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102036           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        policy / administration; handling of planning application           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102045           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        kennels           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102116           | 
                                                                                        Scottish Water           | 
                                                                                        damage caused / compensation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102387           | 
                                                                                        University of Stirling           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102475           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201102523           | 
                                                                                        Tayside NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           |