| 201103218           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103309           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        lists; complaints handling           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103311           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103320           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, action taken by body to remedy, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103335           | 
                                                                                        South Ayrshire Council           | 
                                                                                        handling of application (complaints by applicants)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103386           | 
                                                                                        A Medical Practice in the Forth Valley NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103435           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - affecting water courses           | 
                                                                                        No decision reached           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103475           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103552           | 
                                                                                        Business Stream Ltd           | 
                                                                                        incorrect billing           | 
                                                                                        Upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103632           | 
                                                                                        Perth and Kinross Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        September 2012           |