Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202403107 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202403923 | Ayrshire and Arran NHS Board | Nurses / nursing care | Some upheld, recommendations | June 2025 |
| 202405245 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202405671 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | June 2025 |
| 202406507 | Midlothian Council | Assessments / self-directed support | Upheld, recommendations | June 2025 |
| 202409021 | East Lothian Council | Mould / damp | Upheld, recommendations | June 2025 |
| 202202657 | Stirling Council | Policy / administration | Not upheld, no recommendations | May 2025 |
| 202210656 | A GP Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |
| 202302038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |
| 202304267 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2025 |