Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202503645 | Clackmannanshire and Stirling Health and Social Care Partnership | Occupational therapy / assessment for equipment / adaptations | Not upheld, no recommendations | February 2026 |
| 202309413 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202311156 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202401439 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202402894 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2026 |
| 202403721 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202403956 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | January 2026 |
| 202404449 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202410343 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, recommendations | January 2026 |
| 202308194 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |