Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202401075 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202402634 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | December 2025 |
| 202402698 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202402736 | Fife NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2025 |
| 202404672 | Govanhill Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | December 2025 |
| 202405058 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202405136 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | December 2025 |
| 202407333 | North Glasgow Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2025 |
| 202408977 | Clear Business Water | Incorrect billing | Upheld, recommendations | December 2025 |