Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508549 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | August 2016 |
| 201508565 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508575 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508613 | Fife Council | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508642 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | August 2016 |
| 201508644 | Business Stream | incorrect billing | Upheld, recommendations | August 2016 |
| 201508676 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508696 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | August 2016 |
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |
| 201508787 | Scottish Prison Service | communication by phone | Upheld, recommendations | August 2016 |