Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504049 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201504055 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504160 | Scottish Prison Service | food | Not upheld, no recommendations | May 2016 |
| 201504184 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201504192 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201504212 | Edinburgh Napier University | accommodation | Upheld, recommendations | May 2016 |
| 201504218 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | May 2016 |
| 201504352 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504380 | Heriot-Watt University | complaints handling | Not duly made or withdrawn, no recommendations | May 2016 |
| 201504465 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |