Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406517 | Tayside NHS Board | hygiene / cleanliness / infection control | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201406523 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201406577 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2016 |
| 201406676 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201406715 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | January 2016 |
| 201406951 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407002 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407037 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | January 2016 |
| 201407179 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201407184 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |