Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202410198 | Lothian NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | November 2025 |
| 202411526 | A Dentist in the Lothian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | November 2025 |
| 202204222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202301141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202303228 | Dumfries and Galloway Council | Policy / administration | Some upheld, recommendations | October 2025 |
| 202307184 | Falkirk Council | Repairs and maintenance | Some upheld, recommendations | October 2025 |
| 202311106 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202400810 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202401128 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202403301 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |