Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |
| 202400331 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202402836 | Borders NHS Board | Nurses / nursing care | Resolved, no recommendations | August 2025 |
| 202404349 | Highland NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202406679 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202408314 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202408315 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202409674 | University of St Andrews | Policy / administration | Not upheld, no recommendations | August 2025 |
| 202410121 | Orkney NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202204428 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |