Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400773 | Tollcross Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | September 2014 |
| 201400815 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201400851 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Not upheld, action taken by body to remedy, no recommendations | September 2014 |
| 201401120 | Scottish Ambulance Service | complaints handling | Not upheld, action taken by body to remedy, no recommendations | September 2014 |
| 201401160 | Scottish Prison Service | personal property | Not upheld, no recommendations | September 2014 |
| 201401223 | Scottish Prison Service | policy/administration | September 2014 | |
| 201401299 | Scottish Prison Service | downgrading | Not upheld, no recommendations | September 2014 |
| 201401431 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | September 2014 |
| 201401598 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | September 2014 |
| 201401645 | Scottish Prison Service | visits | Upheld, recommendations | September 2014 |