Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400336 | Knowes Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2014 |
| 201400340 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201400370 | Dumfries and Galloway NHS Board | complaints handling | Upheld, recommendations | August 2014 |
| 201400434 | Berwickshire Housing Association Ltd | repairs and maintenance | Not upheld, action taken by body to remedy, no recommendations | August 2014 |
| 201400516 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400591 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201400745 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2014 |
| 201400809 | Business Stream | incorrect billing | Not upheld, no recommendations | August 2014 |
| 201103721 | Falkirk Council | repairs and maintenance | Some upheld, recommendations | July 2014 |