Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302899 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2014 |
| 201302929 | Business Stream | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302988 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201303029 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201303066 | Glasgow City Council | council tax | Some upheld, recommendations | June 2014 |
| 201303179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201303259 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201303409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments/admissions (delay, cancellation, waiting lists) | Upheld, no recommendations | June 2014 |
| 201303515 | Scottish Prison Service | downgrading | Not upheld, no recommendations | June 2014 |
| 201303925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |